Terms & Conditions
For orders over $60 (excluding freight) we use DHL to deliver your order - expected delivery time is within one week. If you order under $60 (excluding freight) we will send through the post which could take up to 16 days from fulfilment. Delivery (all of Australia) is charged at the following rates.
|Up to $150.00||$12.50|
|$150.01 to $300.00||$24.50|
|$300.01 to $600.00||$34.00|
|$600.01 and over||$44.00|
Out of stock items will be placed on back order and dispatched freight free as soon as they are available. These items will not be invoiced until delivery. If you are not happy with the expected delivery date of any backordered items, you have the right to cancel these items.
We offer all of our resources on a 30-day approval basis. If you decide a product is not for you, please return it in a re-saleable condition within 30 days. Please email firstname.lastname@example.org to book the return in. Returns are sent to New Zealand and the cost of returns is not refunded (so please choose carefully). Please also be aware that you are responsible for all returned goods until they reach our offices, so please obtain proof of postage.
Faulty or Damaged Items
In the unlikely event that you receive a faulty or damaged product, please email email@example.com to arrange a replacement.
Please report any shortages within 48 hours of delivery.
The prices on our website are shown inclusive of GST. The GST total is shown in your shopping basket.
Pricing and Availability
We will do our utmost to ensure everything on our website is accurate and up to date. However if an item is unavailable or mis-priced we will contact you before shipping to inform you. If available we will ask whether you want to buy the product at the correct price or cancel your order.
Our ABN 67 169 891 114
Bank Account Details
Account name: Smart Kids Education Ltd
Account No: BSB 012 474 Account: 2891 97771
The following companies distribute our products:
|Australia:||Smart Kids Australia Pty Ltd||www.smartkids.com.au|
|Hong Kong:||Kiwik International Ltd||www.kiwikinternational.com.hk|
|New Zealand:||Smart Kids NZ Ltd||www.smartkids.co.nz|
|Singapore:||Big Tree Edu Aids Pte Ltd||www.big-tree.com.sg|
|United Kingdom:||Smart Kids UK Ltd||www.smartkids.co.uk|
|USA & Canada:||Didax Inc.||www.didax.com|
If you wish to order from outside one of these countries please email us.
NSW LMVR Schools SAP
Vendor name: Smart Kids Education Ltd
Vendor account number: 100326388
If you have questions about how to order from us please call Ed Connect on 1300 32 32 32
Please use the email shopping cart function at the bottom of the shopping cart. Enter your name as your email address followed by NDIS and email to firstname.lastname@example.org. We will email you back with a quote which you can forward to your plan manager to organise funding. Once payment is received we will send your order. Our return policy does not apply to NDIS orders. All orders are final, no returns.
Smart Kids has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the website: www.smartkids.com.au. We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to gather broad demographic information. In order to create an account on our site you will be required to provide us with some contact information (e.g. name and email address). We might occasionally use this contact information to inform you of relevant new products and services. If at any time you receive unwanted information from Smart Kids please contact us and we will remove you from our records. This site contains links to other sites. Please be aware that Smart Kids are not responsible for the privacy practices or the content of these websites. However, we will never share your details directly with another company.
Our site uses a form to help us manage requests. We collect contact information (like email addresses) which is used to respond to enquiries, or get in touch with you when necessary.
We may run competitions on our site in which we ask for contact information (like email address). We use contact information from competitions to send information about our company. Contact information is also used to contact you when necessary. Any other information is shared only within Smart Kids. We do not make data available to any third parties.
Smart Kids offers a secure online commerce environment. This website is hosted by Shopify. Payment information is protected by SSL.
If you have forgotten your password enter your click on the "Forgotten Password?" button on the account login page and a new password will be sent to you.
Many customers use our review feature to contact us if there is a problem with their order. If we solve the issue or if we consider the review is misleading or irrelevant to the product being reviewed we will not publish it.