Delivery
Outside of holiday periods, the expected delivery time is within 10 days.
Delivery (all of Australia) is charged at the following rates. Please email us if you haven't received your goods within 7 days of getting confirmation that it has been sent, unless you have chosen standard delivery.
| $0.00 to $29.99 | Not available | N/A |
| $30 to 150.00 | Courier |
$14.90 |
| $150.01 to $300.00 |
|
$24.90 |
| $300.01 to $600.00 |
|
$34.90 |
| $600.01 and over |
|
$44.00 |
Back Orders
Out of stock items will be placed on back order and dispatched freight free as soon as they are available. These items will not be invoiced until delivery. If you are not happy with the expected delivery date of any backordered items, you have the right to cancel these items.
Returns
We offer our resources on a 30-day approval basis. If you decide a product is not for you, please return it in a re-saleable condition within 30 days. Please email sales@smartkids.com.au to book the return in. Returns are sent to New Zealand and the cost of returns is not refunded (so please choose carefully). Please also be aware that you are responsible for all returned goods until they reach our offices, so please pack thoughtfully and obtain proof of postage. We will not necessarily except returns of products if you have ordered multiple copies of one item. If you are unsure about a product please order one and order more at a later stage.
Faulty or Damaged Items
In the unlikely event that you receive a faulty or damaged product, please email sales@smartkids.com.au to arrange a replacement.
Shortages
Please report any shortages within 48 hours of delivery.
GST
The prices on our website are shown inclusive of GST. The GST total is shown in your shopping basket.
Pricing and Availability
We will do our utmost to ensure everything on our website is accurate and up to date. However if an item is unavailable or mis-priced we will contact you before shipping to inform you. If available we will ask whether you want to buy the product at the correct price or cancel your order.
Company Details
ABN 67 169 891 114
Suite 2A, Level 9, 15 Blue Street, North Sydney NSW 2060
PO Box 1650, North Sydney NSW 2059
Ph: 02 9415 4080
Fax: 02 9884 9998
School Orders
Bank Account Details:
Account name: Smart Kids Education Ltd
Account No: BSB 012 474 Account: 2891 97771
SWIFT CODE: ANZBAU3M
Branch: Willoughby North
International Customers
The following companies distribute our products:
| New Zealand: | Smart Kids NZ Ltd | www.smartkids.co.nz |
| United Kingdom: | Smart Kids UK Ltd | www.smartkids.co.uk |
| USA & Canada: | Didax Inc. | |
| Singapore | Big Tree | |
| Japan | UEP Shop |
If you wish to order from outside one of these countries please email us.
NSW LMVR Schools SAP
Vendor name: Smart Kids Education Ltd
Vendor account number: 100326388
If you have questions about how to order from us please call Ed Connect on 1300 32 32 32
Reviews
Please email us if there is a problem with your order, do not use our review feature. If we consider a review is misleading or irrelevant we will not publish it.